Cancelation & refund policy

TERMS FOR TREATMENT SERVICE

1. General：

Sumi Skin Dubai is committed to providing exceptional service in a timely manner Unfortunately,

when customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellation have an impact on service quality while punishing customers who may show up earlier. For these reasons. Sumi Skin Dubai has implemented a cancellation policy that will be strictly observed.

2. Appointment Booking:

All appointments must be made online through our website, or through our WhatsApp contact. Walk-in appointments are not available.

3. Payment:

A valid credit card is required to secure your appointment, and the full payment will be charged at the time of booking. Payments can be online or in person. We do not reserve Service or Product item without payment.

An online confirmation will be sent to you at the time of registration and payment. This message serves as confirmation of your registration.

4. Cancellation Policy:

We require a minimum of 24 hours notice for any cancellations or rescheduling. If you fail to show up for your appointment, you will be charged the full amount.

Cancellation requests may be submitted by phone, email, online or in person. We require a minimum of 24 hours notice for any cancellations or rescheduling. If you fail to show up for your appointment, you will be charged the full amount. If you have any questions or concerns about our cancellation policy, please contact us at +971585768700 or email us: sumiskinclub@gmail.com

5. Late Arrival:

If you arrive late for your appointment, your treatment time may be shortened, and you will still be charged the full amount.

6. Changes to Appointments:

Any changes to your appointment must be made at least 24 hours in advance. We cannot guarantee that we will be able to accommodate any last-minute changes.

7. Refunds:

We do not offer refunds for any services booked and paid for.

8. Medical Issues:

If you experience a medical issue that prevents you from attending your appointment, please contact us as soon as possible. We may require a doctor’s note before issuing a credit.

9. Unsatisfactory Services:

If you are unhappy with the services provided, please contact us within 24 hours of your appointment. We will make every effort to address your concerns and provide a satisfactory resolution.

TERMS FOR PRODUCT PURCHASE

1. Refunds:

We do not offer refunds for any products purchased on our website.

2. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 7 days of receipt to initiate a return. We will provide you with instructions on how to return the item and the exchange process. If you have any questions or concerns about our damage products, please contact us at +971585768700 or email us: sumiskinclub@gmail.com

3. Exchange:

If you need to exchange a damaged or defective item, please contact us to initiate the exchange process. We will provide you with instructions on how to return the item and the exchange process. If you have any questions or concerns about our exchange policy, please contact us at +971585768700 or email us: sumiskinclub@gmail.com

4. Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item. If you have any questions or concerns about our return shipping, please contact us at +971585768700 or email us: admin@sumiskin.com

SHIPPING POLICY FOR PRODUCT PURCHASE

1. Shipping Methods:

We offer standard shipping and expedited shipping options. The shipping cost and delivery time will vary depending on your location and the shipping method you choose.

2. Processing Time:

Orders are typically processed and shipped within 1-2 business days. However, during peak periods, processing time may be longer.

3. Shipping Confirmation:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

4. Delivery:

Delivery times will vary depending on your location and the shipping method you choose. Please note that delivery times are estimates and not guaranteed.

5. International Shipping:

We offer international shipping to select countries. Please note that international orders may be subject to customs fees and taxes, which are the responsibility of the recipient.